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Your creditor also has to report your complaint to the Financial Conduct Authority (FCA), even if they respond within 3 business days. If you need help with this, you can phone our debt helpline on 0300 330 1313. We can usually help between 9am and 8pm, Monday to Friday.

Step 1: Keep detailed records of what the debt collector is doing. Step 2: Take action write to the debt collector, complain to an External Dispute Resolution scheme (Ombudsman Service) or VCAT. Step 3: Complain to a Regulator.

Ask the caller for their name, company, street address, telephone number, and if your state licenses debt collectors, a professional license number.

In general, if you want to escalate the issue with the debt collector, you should do so within 30 days of receiving the validation letter. This includes disputing that you owe the debt, requesting additional verification of the debt, or requesting the name and address of the original creditor.

If you pay the collection agency directly, the debt is removed from your credit report in six years from the date of payment. If you don't pay, it purges six years from the last activity date, but you may be at risk for wage garnishment.

The amount of debt owed. The name of the creditor to whom the debt is owed. A statement of notice that the debt will be considered valid by the debt collector unless the consumer disputes it within 30 days of notice.

Debt validation is your federal right granted under the Fair Debt Collection Practices Act (FDCPA). To request debt validation, you must send a written request to the debt collector within 30 days of being contacted by the collection agency.

Reach out to the company the collector says is the original creditor. They might help you figure out if the debt is legitimate and if this collector has the right to collect the debt. Also, get your free, annual credit report online or at 877-322-8228 and see if the debt shows up there. Dispute the debt in writing.

Never Give Them Your Personal Information. A call from a debt collection agency will include a series of questions. Never Admit That The Debt Is Yours. Even if the debt is yours, don't admit that to the debt collector. Never Provide Bank Account Information.