Massachusetts Complaint For Support - CD-J-107

To claim or express pain, displeasure, etc. To complain is to express your dissatisfaction or to indicate that you have an illness. An example of complain is when you tell a restaurant they gave you poor service because your food was cold. An example of complain is when you say you have a headache.

A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980).It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.

Long Wait on Hold. Unavailable or Out of Stock Product. Repeating the Customer's Problem. Uninterested Service Rep. Poor Product or Service. No First Call Resolution. Lack of Follow Up. New Product or Feature Request.

I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction). I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).

1 : expression of grief, pain, or dissatisfaction She did her chores without complaint. 2a : something that is the cause or subject of protest or outcry Inefficiency was the main complaint against the local government.3 : a formal allegation against a party The complaint alleges sexual harassment.

Thank the customer for complaining. Say that you are sorry that the problem has happened. Put yourself in your customer's shoes. Start with the view that the customer has a valid point, not that they are trying to rip you off. Get the facts first. Correct the mistake. Learn from every complaint.

The Meek Customer. The Aggressive Customer. The High Roller Customer. The Rip-Off Customer. The Chronic Complainer Customer.

Listen to or read the customer's complaint. Take a moment to process the criticism. Determine what action you'll take to address the problem. Thank the customer for their feedback. Apologize and reiterate your understanding of the issue. Clearly outline your plan to remedy the situation.

I'll notify you right away when it's fixed. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.