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A user can submit a catalog item request as a pop-up for items, which are not conversational. In a pop-up, Virtual Agent provides a link for the user to submit the request in a pop-up without navigating to a new tab.

As an administrator, create wizard-based experiences to simplify the complex multi-form input taking experience, similar to the item authoring experience in Catalog Builder. They can also create and configure custom actions for Service Catalog Wizards using declarative actions.

Create or modify map indicators. Create or modify map icons. Create a predefined filter. Set a predefined filter as default. Create or modify Map Related Items. Create or modify Dependency Views menu actions. Condition and script parameters for menu actions. Create or edit a dependency type.

Answer: When using a virtual agent in the service portal, a user can raise a request for a catalog item by following these steps: Open the service portal in a web browser and navigate to the virtual agent interface. Initiate a conversation with the virtual agent by typing in a question or request.

New in the Tokyo release Configure the Catalog Builder so catalog item editors can enter custom details. Transfer catalog items published through Catalog Builder from one instance to another easily by using update sets that are automatically and exclusively created for the catalog item.

For new (zBoot) instances, Employee Center is the default portal. For upgrade instances, Service Portal remains the default portal.

V2 system property enables you to automatically delete a sys_attachment record from the system when you replace or delete an attachment from a catalog item attachment variable.