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Be clear about what you're asking for. If you want a full refund, ask for that, but be flexible if you can. Other options might include an exchange, a store credit, a markdown on the item you bought, or a percentage discount on a future purchase. If you want a specific remedy, explain why.
I am writing this letter to request a full refund for the clothes I ordered from your store. I had received a lot of reviews which is why I ordered a few cloth materials worth Rs. 20,000 for my painting business. I regret to inform you that I am not satisfied with the materials.
I am writing this mail to bring your kind attention that the product I had ordered had been damaged. I would like to know the procedure to process the return and refund of the product. I had tried calling the customer service, but my calls went unanswered. Kindly look into this and reach out to me as soon as possible.
Sir, Sub : Refund of excess payment of fee - Requested ? Reg. ***** I have paid my semester fee of Rs.???.?..??, on???..??.... instead of prescribed amount of Rs.???????..??, I requested you to kindly refund the excess amount of Rs.???..?..??? (Rupees ??.???????????????????????..????..??.???)
Explain your decision. Once you've decided how you'll respond to a customer's refund request, inform the customer, justify your decision and explain the next steps you are going to take. If you will refund the customer's money, tell them how and when they'll receive the refund.