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What is considered physical damage on phones? Physical damage to a phone may include a cracked frame, missing keys or buttons, loose screws, a shattered or cracked screen or a discolored screen display.

When you make a claim, you'll usually need: proof of purchase - usually a receipt showing where and when you bought the goods. details of what the problem is. a photocopy of the warranty or guarantee.

Damage due to drops. If you drop your product and it becomes damaged (ie: your phone screen cracks), the manufacturer will not be able to provide a free repair or replacement.

You'll have to contact your retailer or manufacturer to find out the process or refer to the warranty itself. You'll probably be asked to return the device to a service center. It's a good idea to keep your receipt and warranty document somewhere safe whenever you buy a new smartphone.

You will need to check the details of your individual warranty agreement to know if your phone is still under warranty. There are some easy ways to find that information. If you have a warranty through your phone provider or the store you bought it at, look for product documentation from your time of purchase.

If your device doesn't have any physical or liquid damage, you can exchange your device under warranty. If it has physical or liquid damage and the device manufacturer won't exchange or repair it, the damaged device isn't covered by a warranty.

Below are some of the most common reasons warranties are invalidated by merchants: The warranty period has expired. The defect or part is not covered. The product failure is due to misuse or lack of proper maintenance.

Manufacturer's warranty While warranties differ, they typically promise to repair, replace or refund the purchase price of a phone that is found to have mechanical, electrical or software defects.